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Why Role-playing Doesn't Work for Customer Service Training — Jeff

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Last updated 17 novembro 2024
Why Role-playing Doesn't Work for Customer Service Training — Jeff
Note: This post was originally posted on the Salesforce Blog. Here are two things you can count on when scheduling customer service training.  Employees will be worried that the training includes role-playing. Managers will be worried that the training doesn’t include role-playing.&a
Why Role-playing Doesn't Work for Customer Service Training — Jeff
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