How much personality should a bank give its bot?

Por um escritor misterioso
Last updated 18 dezembro 2024
How much personality should a bank give its bot?
U.S. Bancorp and Truist picked literal names for their virtual assistants to avoid confusing customers, while Fifth Third and Regions created characters called "Jeanie" and "Reggie" to put clients at ease. Other companies are trying to split the difference.
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