Idle Time, Outsourcing Glossary

Idle time, comparable to waiting time, is the period of time when an employee, machine, or commodity is available but is unproductive.

The Power of BPO Analysis: Maximizing Efficiency and Performance - LiveVox

What is Agent Idle Time in a Contact Centre? - CX Today

Agent Idle Time in Call Center - How to Calculate & Reduce?

Call Center Glossary

job order contract blog

MIL-HDBK-1379-4 - U. S. Army Training Support Center

Glossary. Maintenance and Reliability Body of Knowledge

Escalation, Customer Support & Outsourcing Glossary

Outsourcing: Overview and Trends

Logistics Terms and Supply Chain Glossary (PDF file)

Product Assembly in Mexico Benefits

The Definitive Guide To Call Center Outsourcing in 2024