Dilip Bhatia on X: Empathy as defined by @MerriamWebster. Almost reads like a list of steps to deliver a great customer experience 🤔 #CX #CustomerExperience / X

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Unalome - The term “empathy” is used to describe a wide range of experiences. Emotion researchers generally define empathy as the ability to sense other people's emotions, coupled with the ability to

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What is Design Thinking?