The ABC of WFM (Workforce Management) - Matchboard

Effective workforce management (WFM) is essential if you want your contact centre to fulfil both business and customer objectives and engage your staff. Yet too often, workforce management activities are passed from one person to another without being properly taught. On top of this, many leaders responsible for workforce management…

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The ABC of WFM (Workforce Management) - Matchboard

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In Contact Center Workforce Engagement Management, 1 + 1 = 3 - CX Today