It took just 2 days for the client to reach out to me': Chat support team manager writes honest analyses of their employees and sends it to their client - FAIL Blog

One business decided to let their customer support chat staff man the phones without any training… what could go wrong? This story is about the help desk workers who specialize in using the chat feature. Instead of calling up a company, these days, a lot of places will let you instant message with an employee instead. This feature is incredibly convenient. You can get help with your issue while you're at work without having to get up and make a long, drawn out call. You can also get help while…

It took just 2 days for the client to reach out to me': Chat support team manager writes honest analyses of their employees and sends it to their client - FAIL Blog

22 crucial logo questions to ask your client or designer - 99designs

Project Prioritization: The Ultimate Guide

Inside Customer Service blog — Jeff Toister

10 Customer Apology Email Templates to Help Retain Business

It took just 2 days for the client to reach out to me': Chat support team manager writes honest analyses of their employees and sends it to their client - FAIL Blog

How to write email to customer with 6 examples & 10 best tips

Top 10 Complaints from Home Care Clients - Home Care Pulse

Virtual Team Communication: Challenges & Best Practices

25 Customer Service Scenarios (And How to Handle Them)